Maintains relations with the costumers and is responsible for customer satisfaction.
Duties and responsibilities
1- Maintains healthy and reliable customer relations within the framework of company rules.
2- To convey the working principles and sales strategies of the publishing house to clients.
3- Executes sales and promotions for all company books with the sales representative.
4- Collaborates with the field personnel.
5- Informs customers regularly about the company products.
6- Oversees the returned items in coordination with logistics department.
7- Solves customer problems caused by logistic services.
8- Tracks financial/commercial position of the customers and informs managers.
9- Informs managers and sales representatives about the customer complaints and requests, offers solutions.